Reply to "I am not the right person": two word-for-word answers

Want a ready reply for this one? The SDR Toolkit has it inside the Cadence Builder, with call openers and exit rules, £12.99 + VAT.

This is a useful answer. Ask for the right name and, if you can, an introduction.

Word-for-word replies

Example: the buyer says Priya in finance runs it.

Reply A, for a name: "Thanks for telling me. Who looks after [your area] at your company?"

Reply B, for an introduction: "That helps. Would you be happy to forward a short note to Priya? I will write it so it takes ten seconds."

When the buyer will not give a name

Buyer: "I can't say who handles that." Reply: "No problem. Which team would look after [your area]? I will ask for that team by name."

If you get a team name, call the main line. Say: "Hi, I am looking for someone in [team]. Who covers [area]?"

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Do

• Write down the name and title.
• Send the thank-you note the same day.
• Mention who referred you in the next message.

Avoid

• Hanging up without a name.
• Asking for the CEO.
• Forgetting to thank them.

Next step

Use the name in the next call opener. The voicemail script shows a referral voicemail. The gatekeeper script covers the same question at the front desk.

See also the reply to not interested and the full set in objection handling.

More replies: how much does it cost, we do it in-house, send me an email.

Questions

Related guides

Reply to not interested

Five replies for five reasons, and when to stop.

SDR objection handling

Replies to send me an email, we use a competitor and no budget.

SDR cold call script

Opener, reason, question, three objection replies and a voicemail.

Treat benchmarks as starting points. Tune them to your market, deal size and sales cycle. Every figure shows its source and year.